Consulting is our main point of pride in our company. With our firm grasp of the ever-changing world of technology, as well as our ability to translate that information into non-technical dialogue, we have been able to adopt and advise on these changing trends to help businesses in the area of efficiency, up-time and value. We are always testing new devices and services to make sure that our advice is warranted. We are a bonded and insured company that can back up our advice so that you can trust us with your technology needs and questions.
Unlimited Support & 24x7 US-based Help Desk
All points of troubleshooting starts at our US-based Help Desk which is available around the clock. No problem too small or too big. Forgot what button to click or how to open a certain file? No problem. We’re here to answer all of your users’ questions at any time. If there are ever issues that cannot be solved by the Help Desk, our higher level technical staff is available during normal business hours for as long as you need them. All of this work is unlimited and for one low monthly rate. No more getting charged every time you call for help. We’re here for you to call whenever you need us and for as long as you need us. Think of us as your very own IT team that is always on-call.
24/7/365 Remote Monitoring
The ability to support a proactive environment starts with constant monitoring of a network. Our monitoring service allows us to tracks network health as a whole all the way down to the health of a single computer. Before potential issues turn into down time, we set acceptable range thresholds on services such a computer memory, CPU usage, hard drive health and space, and other triggers that could potentially cause loss of data and time. This type of monitoring is the first component that allows us to offer our client continuous, proactive service and peace of mind.
Vendor Management & Bill Auditing
We handle any and all outside vendors that supply needed services for your network. If your internet connection goes down, we call the provider to schedule maintenance and keep them liable. If your specialty software tools malfunction, we’ll be the ones to make sure the software companies are given technical troubleshooting help. Hand these issues to us and let us be your shield against unruly service providers so you can concentrate on the tasks at hand. We do whatever we have to do to so that your vendors have us to answer to.
- We will audit current technology costs to help reduce costs of un-needed or un-managed services.
- We will make sure that you know what every IT dollar is spent on with our completely transparent methods and operations.
- Quarterly reviews of bill auditing to show trends and savings.
- Reduce contingent labor costs associated with these processes up to 20%.
Voice over IP Services
We can provide the needed projects and day-to-day maintenance of your network phone solutions. Along with our vendor management, we keep VoIP vendors liable for the work they have done, the continued work they do and the hardware they provide.
Firewalls, Virus Scanners, Secure Connections and more are an absolute must for any environment of any size. Our remote monitoring tool fully integrates an complete AV protection package. Your information is your livelihood and we secure it as if it were our own. We provide the solutions that keep your network safe from attacks both externally AND internally. We’ll make sure that the protocols you have in place are effective and managed.
Transparency of Information
We will make sure that all information generated throughout the course of our time with our clients such as passwords, network structure, vendor information and other general information is in one central, secure location and readily accessible. We don’t keep our work a secret. You pay for our service and should be entitled to whatever information you need at any time.
Backup and Disaster Recovery
Backups are the lifeline of a business. Trust your business continuity with us to make sure that in the event of data loss, you will be back up and running before you know it. Don’t let another wasted day, week, month go by because of lost data. Tape backups are a thing of the past. With the hard disk and remote based solutions, backups are cheaper, faster and more reliable than ever before. Our customized backup solutions include remote, off-site backups and data retention for this seeking HIPPA, SOX and other forms of data compliancy. Our partnerships with specialized, off-site backup providers allows us to help in the financial burden of your IT services. Subject to change as needed. This is highly recommended for federal data compliancy laws.
E-mail, Web Services and SPAM Filtering
We’re familiar with various forms of supplying customized e-mail, web services and SPAM filter solutions. Some companies prefer on-site e-mail and web hosting, while other choose to have these services outsourced. We’re experts at both. With any way of supplying these services, we’ll also make sure that your Inbox has a fighting chance from the ever increasing amount of SPAM being sent around cyberspace. Our customized web services include;
- Hosted E-mail
- Website and DNS Hosting
- AdCam, LeadCaster
- Search Engine Optimization Analyzer
- Visitor Identities
- Page Alarm
- Custom Servers, Workstations & Laptops
- Network Printers, Switches, Routers
- Parts & Labor for Life of Contract
- Tax Benefits
- Workstation Upgrades every 3 Years
- Servers every 4 Years or as Required by Applications
Hardware and Software as a Service
What is it and why do you need it?
Our Hardware and Software as a Service (HaaS) Solution takes the “Hard” out of Hardware purchase and maintenance. One of the biggest capital draining expenses a company can go through is the purchase, maintenance and upkeep of hardware and software for the office. Even with as “cheap” as computers are now, when you have to buy multiple units and the software to go along with it, it becomes very expensive, very fast. And then in three to five years you have to do it all over again.
Through our strategic partnerships with various vendors we have helped develop the newest service in the MSP industry. Hardware as a Service. This solutions allows us to bring you all the computer hardware and software that your office needs for NO UPFRONT COSTS. No matter how much or how little you need, we can supply it for nothing more than the cost of our monthly service fee.
Below are the listed benefits of the HaaS solution:
Contact us now for a quote
Hardware as a Service
We're the IT support company that brings all the hardware and software with us as part of our service.